APA (7th ed.) Citation

Bielskas, A., & Dreyer, K. M. (2012). IM and SMS reference services for libraries. Facet Pub.

Chicago Style (17th ed.) Citation

Bielskas, Amanda, and Kathleen M. Dreyer. IM and SMS Reference Services for Libraries. Chicago, IL: Facet Pub, 2012.

MLA (8th ed.) Citation

Bielskas, Amanda, and Kathleen M. Dreyer. IM and SMS Reference Services for Libraries. Facet Pub, 2012.