APA (7th ed.) Citation

Evans, D., & Cothrel, J. (2014). Social customer experience: Engage and retain customers through social media. John Wiley & Sons.

Chicago Style (17th ed.) Citation

Evans, Dave, and Joe Cothrel. Social Customer Experience: Engage and Retain Customers Through Social Media. Indianapolis, IN: John Wiley & Sons, 2014.

MLA (8th ed.) Citation

Evans, Dave, and Joe Cothrel. Social Customer Experience: Engage and Retain Customers Through Social Media. John Wiley & Sons, 2014.