APA (7th ed.) Citation

CRM Learning (Firm). (2001). The other side of the window: Providing exceptional service in government. CRM Learning.

Chicago Style (17th ed.) Citation

CRM Learning (Firm). The Other Side of the Window: Providing Exceptional Service in Government. Carlsbad, CA: CRM Learning, 2001.

MLA (8th ed.) Citation

CRM Learning (Firm). The Other Side of the Window: Providing Exceptional Service in Government. CRM Learning, 2001.

Warning: These citations may not always be 100% accurate.