APA (7th ed.) Citation

Foss, B., & Stone, M. (2002). CRM in financial services: A practical guide to making customer relationship management work. Kogan Page.

Chicago Style (17th ed.) Citation

Foss, Bryan, and Merlin Stone. CRM in Financial Services: A Practical Guide to Making Customer Relationship Management Work. London: Kogan Page, 2002.

MLA (8th ed.) Citation

Foss, Bryan, and Merlin Stone. CRM in Financial Services: A Practical Guide to Making Customer Relationship Management Work. Kogan Page, 2002.