CRM in financial services : a practical guide to making customer relationship management work /
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| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
London :
Kogan Page,
2002.
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| Physical Description: | xviii, 700 pages : illustrations ; 26 cm. |
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| ISBN: | 0749436964 |