APA (7th ed.) Citation

Blumberg, D. F. (2003). Managing high-tech services using a CRM strategy. CRC Press LLC.

Chicago Style (17th ed.) Citation

Blumberg, Donald F. Managing High-tech Services Using a CRM Strategy. Boca Raton,FL: CRC Press LLC, 2003.

MLA (8th ed.) Citation

Blumberg, Donald F. Managing High-tech Services Using a CRM Strategy. CRC Press LLC, 2003.

Warning: These citations may not always be 100% accurate.