Managing high-tech services using a CRM strategy
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| Hlavní autor: | |
|---|---|
| Médium: | Kniha |
| Vydáno: |
Boca Raton,FL
CRC Press LLC
2003
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| Témata: | |
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| 100 | 1 | |a Blumberg, Donald F. |9 55956 | |
| 245 | 1 | 0 | |a Managing high-tech services using a CRM strategy |c /Donald F. Blumberg |
| 260 | |a Boca Raton,FL |b CRC Press LLC |c 2003 | ||
| 300 | |a xv, 357 p. |b ill. |c 24 cm | ||
| 650 | 0 | |a Strategic planning |9 1661 | |
| 650 | 0 | |a Customer services |x Management |9 18535 | |
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