APA (7th ed.) Citation

Haberer, J. (2004). Customer service in the information age: A common sense approach to high-tech help. Thomson/Course Technology.

Chicago Style (17th ed.) Citation

Haberer, JoAnn. Customer Service in the Information Age: A Common Sense Approach to High-tech Help. Boston, MA: Thomson/Course Technology, 2004.

MLA (8th ed.) Citation

Haberer, JoAnn. Customer Service in the Information Age: A Common Sense Approach to High-tech Help. Thomson/Course Technology, 2004.