Converting customer value : from retention to profit /
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Hoboken, NJ :
John Wiley,
2006.
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| Subjects: | |
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| Physical Description: | xxviii, 388 pages : illustrations ; 23 cm. |
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| ISBN: | 0470016345 |