APA (7th ed.) Citation

Poirier, C. C., & Walker, I. (2005). Business process management applied: Creating the value managed enterprise. J. Ross Publications.

Chicago Style (17th ed.) Citation

Poirier, Charles C., and Ian Walker. Business Process Management Applied: Creating the Value Managed Enterprise. Boca Raton, FL: J. Ross Publications, 2005.

MLA (8th ed.) Citation

Poirier, Charles C., and Ian Walker. Business Process Management Applied: Creating the Value Managed Enterprise. J. Ross Publications, 2005.