Service leadership : the quest for competitive advantage /
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|---|---|
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| Format: | Book |
| Language: | English |
| Published: |
Thousand Oaks, CA :
Sage Publications,
2006.
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| 003 | SIRSI | ||
| 005 | 20210114115811.0 | ||
| 008 | 110131 eng | ||
| 020 | |a 1412913748 | ||
| 020 | |a 1412913756 |q pbk. | ||
| 050 | |a HF5415.5 |b .G76 2006 | ||
| 100 | 1 | |a Gronfeldt, Svafa. , |e author |9 177694 | |
| 245 | 1 | 0 | |a Service leadership : |b the quest for competitive advantage / |c Svafa Gronfeldt, Judith Strother. |
| 264 | 1 | |a Thousand Oaks, CA : |b Sage Publications, |c 2006. | |
| 300 | |a xiii, 319 pages : |b illustrations ; |c 26 cm. | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a unmediated |b n |2 rdamedia | ||
| 338 | |a volume |b nc |2 rdacarrier | ||
| 596 | |a 1 | ||
| 650 | 0 | |a Customer services |x Management. |9 16994 | |
| 700 | 1 | |a Strother, Judith B. |9 177695 | |
| 942 | |c BOOK_OA | ||
| 997 | |a 113320; 113321 | ||
| 998 | |a 1 |b Shafrizan Shafferi | ||
| 999 | |c 127721 |d 127721 | ||
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