Service leadership : the quest for competitive advantage /

Service leadership : the quest for competitive advantage /

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Detalhes bibliográficos
Autor principal:	Gronfeldt, Svafa (Autor)
Outros Autores:	Strother, Judith B.
Formato:	Livro
Idioma:	English
Publicado em:	Thousand Oaks, CA : Sage Publications, 2006.
Assuntos:	Customer services > Management.
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