Service leadership : the quest for competitive advantage /

Service leadership : the quest for competitive advantage /

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Bibliografiske detaljer
Hovedforfatter:	Gronfeldt, Svafa (Author)
Andre forfattere:	Strother, Judith B.
Format:	Bog
Sprog:	English
Udgivet:	Thousand Oaks, CA : Sage Publications, 2006.
Fag:	Customer services > Management.
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Lignende værker

Service leadership : the quest for competitive advantage /
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Service chain management : technology innovation for the service business /
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How to measure service quality and customer satisfaction : the informal field guide for tools and techniques /
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What to say to a porcupine : 20 humorous tales that get to the heart of great customer service /
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Quality of service : making it really work /
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It's your call /
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Meeting customer needs /
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Handbook of services marketing and management /
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Service science, management and engineering : education for the 21st century /
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Strategic leadership : managing the missing links /
af: Handscombe, Richard S.
Udgivet: (1993)

Strategic leadership : managing the missing links /
af: Handscombe, Richard S.
Udgivet: (1993)

Supply chain management : strategy, planning and operation /
af: Chopra, Sunil
Udgivet: (2007)

The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs /
af: Price, Bill
Udgivet: (2008)

The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs /
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Competing in a service economy : how to create a competitive advantage through service development and innovation /
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Service chain management : technology innovation for the service business /
Udgivet: (2008)

How to really deliver superior customer service /
Udgivet: (1996)

How to really deliver superior customer service /
Udgivet: (1996)

Successful service operations management /
Udgivet: (2006)

Mad about customer service .
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Deliver outstanding customer service : gain and retain customers and stay ahead of the competition /
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Delivering customer service : how to win a competitive edge through managing customer relationships successfully /
af: Payne, Shelia
Udgivet: (2003)

The best service is no service how to liberate your customers from customer service, keep them happy, and control costs
af: Price, Bill
Udgivet: (2008)

The best service is no service how to liberate your customers from customer service, keep them happy, and control costs
af: Price, Bill
Udgivet: (2008)

How to measure service quality and customer satisfaction : the informal field guide for tools and techniques /
af: Chakrapani, Chuck
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Customer service : skills for success /
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Customer service : skills for success /
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Supply chain management : strategy, planning and operation /
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Customer service : the royal treatment.
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Successful service operations management
Udgivet: (2006)

Successful service operations management
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