Service design for six sigma : a roadmap for excellence /

Service design for six sigma : a roadmap for excellence /

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Bibliografski detalji
Glavni autor:	El-Haik, Basem (Autor)
Daljnji autori:	Roy, David M.
Format:	Knjiga
Jezik:	English
Izdano:	Hoboken, NJ : John Wiley, 2005.
Teme:	Six sigma (Quality control standard). Total quality management.
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