APA aipamena

Milakovich, M. E. (2006). Improving service quality in the global economy: Achieving high performance in public and private sectors (2nd ed.). Auerbach /Taylor and Francis.

Chicago Style aipamena

Milakovich, Michael E. Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors. 2nd ed. Boca Raton, FL: Auerbach /Taylor and Francis, 2006.

MLA aipamena

Milakovich, Michael E. Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors. 2nd ed. Auerbach /Taylor and Francis, 2006.