Improving service quality in the global economy : achieving high performance in public and private sectors /
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| Autore principale: | |
|---|---|
| Natura: | Libro |
| Lingua: | English |
| Pubblicazione: |
Boca Raton, FL :
Auerbach /Taylor and Francis,
2006.
|
| Edizione: | 2nd ed. |
| Soggetti: | |
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| 050 | |a HD31 |b .M54 2006 | ||
| 100 | 1 | |a Milakovich, Michael E. , |e author |9 183307 | |
| 245 | 1 | 0 | |a Improving service quality in the global economy : |b achieving high performance in public and private sectors / |c Michael E. Milakovich. |
| 250 | |a 2nd ed. | ||
| 264 | 1 | |a Boca Raton, FL : |b Auerbach /Taylor and Francis, |c 2006. | |
| 300 | |a xix , 406 pages : |b illustrations ; |c 25 cm. | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a unmediated |b n |2 rdamedia | ||
| 338 | |a volume |b nc |2 rdacarrier | ||
| 596 | |a 1 3 | ||
| 650 | 0 | |a Industrial management. |9 1479 | |
| 650 | 0 | |a Service industries |x Management. |9 4247 | |
| 650 | 0 | |a Quality control. |9 779 | |
| 942 | |c BOOK_OA | ||
| 997 | |a 122496; 122497 | ||
| 998 | |a 1 |b Shafrizan Shafferi | ||
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