APA (7th ed.) Citation

Dugmore, J., & Lacy, S. (2006). Achieving ISO/IEC 20000: Finance for service managers. British Standard Institution.

Chicago Style (17th ed.) Citation

Dugmore, Jenny, and Shirley Lacy. Achieving ISO/IEC 20000: Finance for Service Managers. London: British Standard Institution, 2006.

MLA (8th ed.) Citation

Dugmore, Jenny, and Shirley Lacy. Achieving ISO/IEC 20000: Finance for Service Managers. British Standard Institution, 2006.

Warning: These citations may not always be 100% accurate.