Implementing CRM : from technology to knowledge /
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| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Chichester :
John Wiley,
2007.
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| Series: | Wiley series in information systems
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| Subjects: | |
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| Physical Description: | xiii, 327 pages : illustrations ; 24 cm. |
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| ISBN: | 0470065265 9780470065266 |