Implementing CRM : from technology to knowledge /
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| Hovedforfatter: | |
|---|---|
| Andre forfattere: | |
| Format: | Bog |
| Sprog: | English |
| Udgivet: |
Chichester :
John Wiley,
2007.
|
| Serier: | Wiley series in information systems
|
| Fag: | |
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| 008 | 110131 eng | ||
| 020 | |a 0470065265 | ||
| 020 | |a 9780470065266 | ||
| 050 | |a HF5415.5 |b .F56 2007 | ||
| 100 | 1 | |a Finnegan, David John. , |e author |9 187006 | |
| 245 | 1 | 0 | |a Implementing CRM : |b from technology to knowledge / |c Leslie P. Willcocks, David John Finnegan. |
| 264 | 1 | |a Chichester : |b John Wiley, |c 2007. | |
| 300 | |a xiii, 327 pages : |b illustrations ; |c 24 cm. | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a unmediated |b n |2 rdamedia | ||
| 338 | |a volume |b nc |2 rdacarrier | ||
| 490 | 1 | |a Wiley series in information systems | |
| 596 | |a 1 | ||
| 650 | 0 | |a Customer relations |x Management. |9 1660 | |
| 650 | 0 | |a Customer services. |9 10630 | |
| 700 | 1 | |a Willcocks, Leslie. |9 125258 | |
| 942 | |c BOOK_OA | ||
| 997 | |a 122834; 122833 | ||
| 998 | |a 1 |b Shafrizan Shafferi | ||
| 999 | |c 135926 |d 135926 | ||
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