Implementing CRM : from technology to knowledge /

Implementing CRM : from technology to knowledge /

Veure altres versions (1)

Guardat en:

Dades bibliogràfiques
Autor principal:	Finnegan, David John (Autor)
Altres autors:	Willcocks, Leslie
Format:	Llibre
Idioma:	English
Publicat:	Chichester : John Wiley, 2007.
Col·lecció:	Wiley series in information systems
Matèries:	Customer relations > Management. Customer services.
Etiquetes:	Afegir etiqueta Sense etiquetes, Sigues el primer a etiquetar aquest registre!

Ítems similars

CRM unplugged : releasing CRM's strategic value /
per: Bligh, Philip
Publicat: (2004)

CRM at the speed of light /
per: Greenberg, Paul
Publicat: (2004)

Implementing CRM : from technology to knowledge /
per: Finnegan, David John
Publicat: (2007)

CRM at the speed of light : capturing and keeping customers in Internet real time /
per: Greenberg, Paul
Publicat: (2002)

Customer relationship management : a global perspective /
Publicat: (2008)

Creating customer delight /
per: Sidiqui, S. Y.
Publicat: (2004)

Customer relationship management /
per: Peelen, Ed.
Publicat: (2005)

Organizing your business around the customer /
per: Siboni, Roger
Publicat: (2003)

Successful customer relationship management programs and technologies : issues and trends /
Publicat: (2012)

Customer relationship management : integrating marketing strategy and information technology /
per: Zikmund, William G.
Publicat: (2003)

Customer relationship management : a practical approach to effective strategy /
per: Jones, Neil Russell
Publicat: (2002)

Meeting customer needs /
per: Smith, Ian
Publicat: (1994)

Serving customers : helping people.
Publicat: (2003)

How you do...what you do : create service excellence that wins clients for life /
per: Livingston, Bob
Publicat: (2008)

Customer service : the royal treatment.
Publicat: (2006)

How to lose customers without really trying : attack and defend /
Publicat: (2004)

Love thy customer : creating delight, preventing dissatisfaction and pleasing your hardest-to-please customer /
per: Brinkman, Rick
Publicat: (2006)

Built to serve : how to drive the bottom line with people-first practices /
per: Sanders, Dan J.
Publicat: (2008)

Customer relationship management : a people, process and technology approach /
per: Wagner, William P.
Publicat: (2007)

Effective customer service : ten steps for technical professions /
per: Goetsch, David L.
Publicat: (2004)

Customer tells : delivering world-class customer service by reading your customers' signs and signals /
per: Seldman, Marty
Publicat: (2007)

Customer service plus /
Publicat: (2005)

Customer service for dummies /
per: Leland, Karen
Publicat: (2006)

Customer service : skills for success /
per: Lucas, Robert W.
Publicat: (2009)

Customer service in an instant : 60 ways to win customers and keep them coming back /
per: Bailey, Keith
Publicat: (2008)

The brave new service strategy : aligning customer relationships, market strategies and business structures /
per: Gutek, Barbara A.
Publicat: (2000)

Customer service : a practical approach /
per: Harris, Elaine K.
Publicat: (2003)

The invisible customer : strategies for sucessful customer service down the wire /
per: Clegg, Brian
Publicat: (2000)

The agile manager's guide to extraordinary customer service /
per: Gage, Susan M.
Publicat: (1999)

CRM unplugged : releasing CRM's strategic value /
per: Bligh, Philip
Publicat: (2004)

CRM in real time : empowering customer relationships /
per: Goldenberg, Barton J.
Publicat: (2008)

Higher profits through customer lock-in : a roadmap /
per: Buschken, Joachim
Publicat: (2004)

How to be better at customer care /
per: Foster, Timothy R V.
Publicat: (1999)

CRM fundamentals/
per: Kostojohn, Scott
Publicat: (2011)

Converting customer value : from retention to profit /
per: Murphy, John A.
Publicat: (2006)

CRM : redefining customer relationship management /
per: Peel, Jeffrey
Publicat: (2002)

CRM : redefining customer relationship management /
per: Peel, Jeffrey
Publicat: (2002)

Principles of customer relationship management /
per: Baran, Roger Joseph
Publicat: (2008)

CRM automation /
per: Goldenberg, Barton J.
Publicat: (2002)

CRM at the speed of light /
per: Greenberg, Paul
Publicat: (2004)