Citace podle APA (7th ed.)

Berenbaum, D., & Larkin, T. (2007). How to talk to customers: Create a great impression every time with MAGIC. Jossey-Bass.

Citace podle Chicago (17th ed.)

Berenbaum, Diane, a Tom Larkin. How to Talk to Customers: Create a Great Impression Every Time with MAGIC. San Francisco, CA: Jossey-Bass, 2007.

Citace podle MLA (8th ed.)

Berenbaum, Diane, a Tom Larkin. How to Talk to Customers: Create a Great Impression Every Time with MAGIC. Jossey-Bass, 2007.

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