Citazione APA

Berenbaum, D., & Larkin, T. (2007). How to talk to customers: Create a great impression every time with MAGIC. Jossey-Bass.

Stile di citazione Chicago

Berenbaum, Diane, e Tom Larkin. How to Talk to Customers: Create a Great Impression Every Time with MAGIC. San Francisco, CA: Jossey-Bass, 2007.

Citazione MLA

Berenbaum, Diane, e Tom Larkin. How to Talk to Customers: Create a Great Impression Every Time with MAGIC. Jossey-Bass, 2007.