Berenbaum, D., & Larkin, T. (2007). How to talk to customers: Create a great impression every time with MAGIC. Jossey-Bass.
Citace podle Chicago (17th ed.)Berenbaum, Diane, a Tom Larkin. How to Talk to Customers: Create a Great Impression Every Time with MAGIC. San Francisco, CA: Jossey-Bass, 2007.
Citace podle MLA (8th ed.)Berenbaum, Diane, a Tom Larkin. How to Talk to Customers: Create a Great Impression Every Time with MAGIC. Jossey-Bass, 2007.
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