APA (7th ed.) Citation

Berenbaum, D., & Larkin, T. (2007). How to talk to customers: Create a great impression every time with MAGIC. Jossey-Bass.

Chicago Style (17th ed.) Citation

Berenbaum, Diane, and Tom Larkin. How to Talk to Customers: Create a Great Impression Every Time with MAGIC. San Francisco, CA: Jossey-Bass, 2007.

MLA (8th ed.) Citation

Berenbaum, Diane, and Tom Larkin. How to Talk to Customers: Create a Great Impression Every Time with MAGIC. Jossey-Bass, 2007.