Bodaken, B., & Fritz, R. (2006). The managerial moment of truth: The essential step in helping people improve performance. Free Press.
Citace podle Chicago (17th ed.)Bodaken, Bruce, a Robert Fritz. The Managerial Moment of Truth: The Essential Step in Helping People Improve Performance. New York: Free Press, 2006.
Citace podle MLA (8th ed.)Bodaken, Bruce, a Robert Fritz. The Managerial Moment of Truth: The Essential Step in Helping People Improve Performance. Free Press, 2006.
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