APA (7th ed.) Citation

Plunkett, W. R., Attner, R. F., & Allen, G. S. (2008). Management: Meeting and exceeding customer expectations (9th ed.). Thomson.

Chicago Style (17th ed.) Citation

Plunkett, Warren R., Raymond F. Attner, and Gemmy S. Allen. Management: Meeting and Exceeding Customer Expectations. 9th ed. Mason, OH: Thomson, 2008.

MLA (8th ed.) Citation

Plunkett, Warren R., et al. Management: Meeting and Exceeding Customer Expectations. 9th ed. Thomson, 2008.