Service orientation : winning strategies and best practices /
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Cambridge :
Cambridge University Press,
2006.
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| Subjects: | |
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| Physical Description: | xxiii, 336 pages : illustrations ; 26 cm. |
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| ISBN: | 0521843367 9780521843362 |