Cita APA (7th ed.)

Media Partners Corporation. (1996). The difficult guest: Understanding and serving difficult customers. Media Partners Corporation.

Cita Chicago (17th ed.)

Media Partners Corporation. The Difficult Guest: Understanding and Serving Difficult Customers. [Seattle, Wash.]: Media Partners Corporation, 1996.

Cita MLA (8th ed.)

Media Partners Corporation. The Difficult Guest: Understanding and Serving Difficult Customers. Media Partners Corporation, 1996.