Franceschini, F., Galetto, M., & Maisano, D. (2007). Management by measurement: Designing key indicators and performance measurement systems. Springer.
Cita Chicago (17th ed.)Franceschini, Fiorenzo, Maurizio Galetto, i Domenico Maisano. Management by Measurement: Designing Key Indicators and Performance Measurement Systems. New York: Springer, 2007.
Cita MLA (8th ed.)Franceschini, Fiorenzo, et al. Management by Measurement: Designing Key Indicators and Performance Measurement Systems. Springer, 2007.
Atenció: Aquestes cites poden no estar 100% correctes.