Cita APA (7th ed.)

Livingston, B. (2008). How you do...what you do: Create service excellence that wins clients for life. McGraw-Hill.

Cita Chicago (17th ed.)

Livingston, Bob. How You Do...what You Do: Create Service Excellence That Wins Clients for Life. New York: McGraw-Hill, 2008.

Cita MLA (8th ed.)

Livingston, Bob. How You Do...what You Do: Create Service Excellence That Wins Clients for Life. McGraw-Hill, 2008.