Baker, W. F., & O'Malley, M. (2008). Leading with kindness: How good people consistently get superior results. bAmerican Management Association.
Citação do estilo Chicago (17ª ed.)Baker, William F., e Michael O'Malley. Leading with Kindness: How Good People Consistently Get Superior Results. New York: bAmerican Management Association, 2008.
Citação MLA (8ª ed.)Baker, William F., e Michael O'Malley. Leading with Kindness: How Good People Consistently Get Superior Results. bAmerican Management Association, 2008.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.