Service operations management : improving service delivery /
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| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
New York :
Financial Times/Prentice Hall,
2008.
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| Edition: | 3rd ed. |
| Subjects: | |
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| Physical Description: | xvi, 533 pages : illustrations ; 25 cm. |
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| ISBN: | 9781405847322 1405847328 |