APA (7th ed.) Citation

Bruton, N. (2002). How to manage the IT helpdesk: A guide for user support and call centre managers (2nd ed.). Butterworth-Heinemann.

Chicago Style (17th ed.) Citation

Bruton, Noel. How to Manage the IT Helpdesk: A Guide for User Support and Call Centre Managers. 2nd ed. Oxford: Butterworth-Heinemann, 2002.

MLA (8th ed.) Citation

Bruton, Noel. How to Manage the IT Helpdesk: A Guide for User Support and Call Centre Managers. 2nd ed. Butterworth-Heinemann, 2002.