How to manage the IT helpdesk : a guide for user support and call centre managers
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Oxford
Butterworth-Heinemann
2002
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| Edition: | 2nd ed. |
| Series: | Computer weekly professional series
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| Subjects: | |
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| 100 | 1 | |a Bruton, Noel |9 99152 | |
| 245 | 1 | 0 | |a How to manage the IT helpdesk : |b a guide for user support and call centre managers |c /Noel Bruton |
| 250 | |a 2nd ed. | ||
| 260 | |a Oxford |b Butterworth-Heinemann |c 2002 | ||
| 300 | |a xxiv, 347 p. |b ill. |c 25 cm | ||
| 440 | 0 | |a Computer weekly professional series |9 27697 | |
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| 650 | 0 | |a Information technology |x Management |9 455 | |
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