Besterfield, D. H. (1999). Total quality management (2nd ed.). Prentice Hall.
Chicagoスタイル(17版)引用形式Besterfield, Dale H. Total Quality Management. 2nd ed. Upper Saddle River, NJ: Prentice Hall, 1999.
MLA(8版)引用形式Besterfield, Dale H. Total Quality Management. 2nd ed. Prentice Hall, 1999.
警告: この引用は必ずしも正確ではありません.