APA (7th ed.) Citation

Metters, R., King-Metters, & Pullman, M. (2003). Successful service operations management: Electronic resource. South-Western.

Chicago Style (17th ed.) Citation

Metters, Richard, King-Metters, and Madeleine Pullman. Successful Service Operations Management: Electronic Resource. Mason, OH: South-Western, 2003.

MLA (8th ed.) Citation

Metters, Richard, et al. Successful Service Operations Management: Electronic Resource. South-Western, 2003.