APA (7th ed.) Citation

Petruska, R. (2012). Gemba walks for service excellence: The step-by-step guide for identifying service delighters. CRC Press.

Chicago Style (17th ed.) Citation

Petruska, Robert. Gemba Walks for Service Excellence: The Step-by-step Guide for Identifying Service Delighters. Boca Raton, FL: CRC Press, 2012.

MLA (8th ed.) Citation

Petruska, Robert. Gemba Walks for Service Excellence: The Step-by-step Guide for Identifying Service Delighters. CRC Press, 2012.