Gemba walks for service excellence the step-by-step guide for identifying service delighters
Saved in:
| Hovedforfatter: | |
|---|---|
| Format: | Bog |
| Sprog: | English |
| Udgivet: |
Boca Raton, FL
CRC Press
2012
|
| Fag: | |
| Tags: |
Tilføj Tag
Ingen Tags, Vær først til at tagge denne postø!
|
| LEADER | 00941pam a2200241 4500 | ||
|---|---|---|---|
| 001 | 0000032381 | ||
| 008 | 141030s2012 flu eng | ||
| 010 | |a 2012002430 | ||
| 020 | |a 9781439886748 | ||
| 050 | 0 | 0 | |a HF5415.5 |b .P486 2012 |
| 090 | 0 | 0 | |a HF5415.5 |b .P47 2012 |
| 100 | 1 | |a Petruska, Robert |9 143141 | |
| 245 | 1 | 0 | |a Gemba walks for service excellence |b the step-by-step guide for identifying service delighters |c /Robert Petruska |
| 260 | |a Boca Raton, FL |b CRC Press |c 2012 | ||
| 300 | |a xiv, 85 p. |b col. ill. |c 28 cm |e 1 CD-ROM (4 3/4 in.) | ||
| 500 | |a Accompanied by CD : CDR 10247 | ||
| 650 | 0 | |a Customer services |9 2122 | |
| 650 | 0 | |a Organizational effectiveness |9 2558 | |
| 650 | 0 | |a Customer relations |9 2443 | |
| 998 | 0 | 0 | |a mia/301014 |
| 999 | |c 32328 |d 32328 | ||
| 997 | |a FTK2 | ||
| 952 | |0 0 |1 0 |2 lcc |4 0 |7 0 |9 49647 |a PLHKT |b PLHKT |c Open Shelf |d 2019-02-26 |e JEND |g 139.80 |l 0 |o HF5415 5 P47 2012 |p 0000113921 |r 2014-11-10 |s 2014-11-10 |w 2019-02-26 |y BOK - OS | ||