Gemba walks for service excellence the step-by-step guide for identifying service delighters

Gemba walks for service excellence the step-by-step guide for identifying service delighters

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Bibliographic Details
Main Author: Petruska, Robert
Format: Book
Language:English
Published: Boca Raton, FL CRC Press 2012
Subjects:
Customer services
Organizational effectiveness
Customer relations
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Gemba walks for service excellence : the step-by-step guide for identifying service delighters /
by Petruska, Robert
Published 2012
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Gemba walks for service excellence the step-by-step guide for identifying service delighters
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Gemba walks for service excellence the step-by-step guide for identifying service delighters
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Gemba walks for service excellence the step-by-step guide for identifying service delighters
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