Παραπομπή σε μορφή APA (7η εκδ.)

Metters. (2006). Successful service operations management: Electronic resource (2nd ed.). Thomson South-Western.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Metters. Successful Service Operations Management: Electronic Resource. 2nd ed. Mason: Thomson South-Western, 2006.

Παραπομπή σε μορφή MLA (8th εκδ.)

Metters. Successful Service Operations Management: Electronic Resource. 2nd ed. Thomson South-Western, 2006.