APA (7th ed.) Citation

Metters, R., Pullman, M., & King-Metters, K. (2003). Successful service operations management. South-Western.

Chicago Style (17th ed.) Citation

Metters, Richard, Madeleine Pullman, and Kathryn King-Metters. Successful Service Operations Management. Mason, OH: South-Western, 2003.

MLA (8th ed.) Citation

Metters, Richard, et al. Successful Service Operations Management. South-Western, 2003.