Style de citation APA (7e éd.)

Metters, R., Pullman, M., & King-Metters, K. (2003). Successful service operations management. South-Western.

Style de citation Chicago (17e éd.)

Metters, Richard, Madeleine Pullman, et Kathryn King-Metters. Successful Service Operations Management. Mason, OH: South-Western, 2003.

Style de citation MLA (8e éd.)

Metters, Richard, et al. Successful Service Operations Management. South-Western, 2003.