Successful service operations management
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| Main Author: | |
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| Other Authors: | , |
| Format: | Book |
| Language: | English |
| Published: |
Mason, OH
South-Western
2003
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| Subjects: | |
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| Item Description: | Accompanied by CD : CDR 01631 |
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| Physical Description: | xix, 374 p. ill. 26cm 1 CD-ROM (4 3/4 in.) |
| ISBN: | 0324135564 |