Successful service operations management
Saved in:
| Main Author: | |
|---|---|
| Other Authors: | , |
| Format: | Book |
| Language: | English |
| Published: |
Mason, OH
South-Western
2003
|
| Subjects: | |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| LEADER | 01017pam a2200253 4500 | ||
|---|---|---|---|
| 001 | 0000003397 | ||
| 008 | 051227s2003 ohu eng | ||
| 010 | |a 2002073424 | ||
| 020 | |a 0324135564 | ||
| 050 | 0 | 0 | |a HF5415.5 |b .M48 2003 |
| 090 | 0 | 0 | |a HF5415.5 |b .M47 2003 |
| 100 | 1 | |a Metters, Richard |9 99734 | |
| 245 | 1 | 0 | |a Successful service operations management |c /Richard Metters, Kathryn King-Metters, Madeleine Pullman |
| 260 | |a Mason, OH |b South-Western |c 2003 | ||
| 300 | |a xix, 374 p. |b ill. |c 26cm |e 1 CD-ROM (4 3/4 in.) | ||
| 500 | |a Accompanied by CD : CDR 01631 | ||
| 650 | 0 | |a Customer services |x Management |v Case studies |9 99733 | |
| 650 | 0 | |a Customer services |x Management |9 18535 | |
| 700 | 1 | |a Pullman, Madeleine |9 120144 | |
| 700 | 1 | |a King-Metters, Kathryn |9 120145 | |
| 998 | 0 | 0 | |a kha/110604 |
| 999 | |c 3409 |d 3409 | ||
| 997 | |a PBPI | ||
| 952 | |0 0 |1 0 |2 lcc |4 0 |6 HF5415 00005 M47 02003 |7 0 |9 4301 |a PLHKI |b PLHKI |c Open Shelf |d 2019-02-26 |e YPJP |g 397.38 |l 7 |o HF5415 5 M47 2003 |p 0000012987 |r 2008-08-14 |s 2008-08-14 |w 2019-02-26 |y BOK - OS | ||