APA citiranje

McLean-Conner, P. (2006). Customer service: Utility style proven strategies for improving customer service and reducing customer care costs. PennWell Corporation.

Chicago Style (17th ed.) Citation

McLean-Conner, Penni. Customer Service: Utility Style Proven Strategies for Improving Customer Service and Reducing Customer Care Costs. Tulsa: PennWell Corporation, 2006.

MLA citiranje

McLean-Conner, Penni. Customer Service: Utility Style Proven Strategies for Improving Customer Service and Reducing Customer Care Costs. PennWell Corporation, 2006.