APA (7th ed.) Citation

Livingston, B. (2008). How you do-- what you do: Create service excellence that wins clients for life. McGraw-Hill.

Chicago Style (17th ed.) Citation

Livingston, Bob. How You Do-- What You Do: Create Service Excellence That Wins Clients for Life. New York, NY: McGraw-Hill, 2008.

MLA (8th ed.) Citation

Livingston, Bob. How You Do-- What You Do: Create Service Excellence That Wins Clients for Life. McGraw-Hill, 2008.