How you do-- what you do create service excellence that wins clients for life
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
New York, NY
McGraw-Hill
2008
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| Subjects: | |
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| Physical Description: | xi, 296 p. ill. 23 cm |
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| ISBN: | 9780071592789 0071592784 |