Measuring service performance : practical research for better quality /
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| Format: | Book |
| Language: | English |
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| LEADER | 01295cam a22003258i 4500 | ||
|---|---|---|---|
| 001 | u152540 | ||
| 003 | SIRSI | ||
| 005 | 20210114105936.0 | ||
| 008 | 130726s2014 enk b 001 0 eng | ||
| 020 | |a 9781472411914 | ||
| 020 | |a 1472411919 | ||
| 050 | 0 | 0 | |a HD9980.5 |b .L57 2014 |
| 100 | 1 | |a Lisch, Ralf. , |e author |9 79237 | |
| 245 | 1 | 0 | |a Measuring service performance : |b practical research for better quality / |c by Ralf Lisch. |
| 300 | |a xviii, 193 pages : |b illustrations ; |c 25 cm.. | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a unmediated |b n |2 rdamedia | ||
| 338 | |a volume |b nc |2 rdacarrier | ||
| 650 | 0 | |a Service industries |x Evaluation. |9 12558 | |
| 650 | 0 | |a Quality control. |9 779 | |
| 650 | 0 | |a Performance technology. |9 4078 | |
| 650 | 0 | |a Quality control. |9 779 | |
| 650 | 0 | |a Performance technology. |9 4078 | |
| 596 | |a 1 | ||
| 942 | |c BOOK_OA | ||
| 997 | |a 204304; 204305 | ||
| 998 | |a 1 |b Shafrizan Shafferi | ||
| 999 | |c 46072 |d 46072 | ||
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| 952 | |0 0 |1 0 |2 LCC |4 0 |6 HD99805 L57 02014 |7 0 |9 80750 |a UTHM_LIB |b UTHM_LIB |c OPENACCS |d 2014-07-01 |g 297.20 |l 0 |n 8 |o HD9980.5 .L57 2014 |p 1000311810 |r 2020-12-05 |t 2 |w 2020-12-05 |y BOOK_OA | ||