APA (7th ed.) Citation

Snow, D., & Yanovitch, T. (2010). Unleashing excellence: The complete guide to ultimate customer service (2nd ed.). John Wiley & Sons, Inc.

Chicago Style (17th ed.) Citation

Snow, Dennis, and Teri Yanovitch. Unleashing Excellence: The Complete Guide to Ultimate Customer Service. 2nd ed. Hoboken, N.J: John Wiley & Sons, Inc, 2010.

MLA (8th ed.) Citation

Snow, Dennis, and Teri Yanovitch. Unleashing Excellence: The Complete Guide to Ultimate Customer Service. 2nd ed. John Wiley & Sons, Inc, 2010.