APA (7. basım) Alıntı

Snow, D., & Yanovitch, T. (2010). Unleashing excellence: The complete guide to ultimate customer service (2nd ed.). John Wiley & Sons, Inc.

Chicago Style (17. basım) Atıf

Snow, Dennis, ve Teri Yanovitch. Unleashing Excellence: The Complete Guide to Ultimate Customer Service. 2nd ed. Hoboken, N.J: John Wiley & Sons, Inc, 2010.

MLA (8th ed.) Atıf

Snow, Dennis, ve Teri Yanovitch. Unleashing Excellence: The Complete Guide to Ultimate Customer Service. 2nd ed. John Wiley & Sons, Inc, 2010.