Unleashing excellence the complete guide to ultimate customer service
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| Main Author: | |
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| Format: | Book |
| Published: |
Hoboken, N.J
John Wiley & Sons, Inc
2010
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| Edition: | 2nd ed. |
| Subjects: | |
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| Physical Description: | xviii, 238 p. ill. 24 cm |
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| ISBN: | 9780470503805 |