Unleashing excellence the complete guide to ultimate customer service
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| Autor principal: | |
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| Altres autors: | |
| Format: | Llibre |
| Publicat: |
Hoboken, N.J
John Wiley & Sons, Inc
2010
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| Edició: | 2nd ed. |
| Matèries: | |
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| 090 | 0 | 0 | |a HF5415.5 |b .S66 2010 |
| 100 | 1 | |a Snow, Dennis |9 160507 | |
| 245 | 1 | 0 | |a Unleashing excellence |b the complete guide to ultimate customer service |c /Dennis Snow, Teri Yanovitch |
| 250 | |a 2nd ed. | ||
| 260 | |a Hoboken, N.J |b John Wiley & Sons, Inc |c 2010 | ||
| 300 | |a xviii, 238 p. |b ill. |c 24 cm | ||
| 650 | 0 | |a Customer relations |9 2443 | |
| 650 | 0 | |a Customer services |9 2122 | |
| 700 | 1 | |a Yanovitch, Teri |9 160508 | |
| 998 | 0 | 0 | |a tmi/020610 |
| 999 | |c 55264 |d 55264 | ||
| 997 | |a TKP | ||
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