Hoyle, D. (2009). ISO 9000 quality systems handbook: Using the standards as a framework for business improvement (6th ed.). Butterworth-Heinemann.
Citace podle Chicago (17th ed.)Hoyle, David. ISO 9000 Quality Systems Handbook: Using the Standards as a Framework for Business Improvement. 6th ed. Amsterdam: Butterworth-Heinemann, 2009.
Citace podle MLA (8th ed.)Hoyle, David. ISO 9000 Quality Systems Handbook: Using the Standards as a Framework for Business Improvement. 6th ed. Butterworth-Heinemann, 2009.
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